U.S. Companies’ Top AI Use Cases

Proof Point

U.S. companies using AI to solve variety of problems across business functions, with IT automation and quality control mentioned most frequently in 2018 Deloitte study

U.S. Companies' Top AI Use Cases

2018 (percentage)

Note: Data based on Deloitte's survey of 1,100 business and information technology (IT) executives who are knowledgeable on cognitive technologies or artificial intelligence and are working for companies that are testing and implementing AI in U.S. across 10 industries

Proof Point Findings

  • Artificial Intelligence (AI) – Software technologies autonomously performing tasks equal to or better than humans
  • Top Use-Cases – Approximately half of companies surveyed by Deloitte reported IT automation (47%) and quality control or detecting defects (46%) as top AI use-cases in 2018
  • Security Focus – Other AI uses focused on security, including cybersecurity (41%) and risk management (37%)
  • Multiple Uses – Technology also solved variety of problems across other business functions, such as in sales and marketing optimization, decision support, workforce management, Internet-of-Things, forecasting, and compliance
  • Key Growth Drivers – Include accelerating sophistication of AI-based applications, increasing business adoption of AI technologies to improve processes, and growing demand to leverage customer and business data to become more competitive


Business Model and Practices

Business Model
and Practices


Information Technology


Accounting and Finance, Customer Experience and Service, IT Infrastructure, Marketing and Business Development, Operations, Manufacturing and Production, Research and Development, Sales and Distribution Channels


Date Last Updated

February 20, 2019

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