Recharge Bot offers to recharge prepaid phone accounts for customers in India

Briefing

June 7, 2016

Briefing	Recharge Bot – Facebook Messenger chatbot Recharge Bot recharges prepaid phone accounts for users in India, accepting debit card, credit card, and net bank account payments through payment gateway provider Other Features – Offers to remember bank information and enable reminders through Facebook Messenger when account balance is low Languages Supported – Include English and 14 Indian languages, such as Hindi, Kannada, Tamil, and Telugu Initial Success – 2,000 users have used chatbot two days after launch Future Plans – Plans to integrate bot in other messaging platforms including WhatsApp and introduce new interface that will let customers complete transaction by just clicking a link and entering 4-digit code
Accelerator	Artificial Intelligence, Cloud-Based Services
Market Disruption	Customized, On-Demand Offerings, Seamless Multi-Channel Experiences
Business Model and Practices Business Model and Practices	Evolved Distribution Channels
Sector	Information Technology, Telecommunications
Organization	Payjo Inc.
Source	Rao, M., "Why chatbots suit India better than apps", Tech in Asia, https://www.techinasia.com/; Shankar, S., "Now, Payjo’s Bot will recharge your phone", The Economic Times, https://economictimes.indiatimes.com/; AcceleratingBiz analysis
Original Publication Date	June 6, 2016

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