Payjo and Yes Bank introduced digital wallet chatbot Yes Pay Bot on Facebook Messenger

Briefing

March 21, 2017

Briefing	Yes Pay Bot – Silicon Valley firm Payjo partnered with Yes Bank in India to develop Yes Pay Bot, Facebook Messenger chatbot for managing Yes Pay wallet transactions Functionalities – Include answering bank queries and requests, recharging mobile load, paying utility bills, and sending and requesting money Chatbot Expansion – Will expand to other apps, such as Skype, Slack, and WhatsApp, with plans to launch other chatbots for additional services Potential Market – Chatbots predicted to handle half of customer conversations for financial firms in three to five years
Accelerator	Artificial Intelligence
Market Disruption	AI-Driven Finance, Seamless Multi-Channel Experiences
Business Model and Practices Business Model and Practices	Data, Interfaces and Algorithms, Deeper Customer Relationships, Evolved Distribution Channels
Sector	Financial Services, Information Technology
Organization	Payjo Inc., Yes Bank
Source	"Yes Bank taps Silicon Valley's Payjo for chat-based mobile assistant," Finextra, https://www.finextra.com/; Bhakta, P., "Yes Bank partners with Payjo for artificial intelligence solutions", The Economic Times, https://economictimes.indiatimes.com/; AcceleratingBiz analysis
Original Publication Date	March 20, 2017

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