Proof Point
Majority consumers willing to use fully automated financial support and services
Consumer Willingness to Use Entirely Computer-Generated Support for Selected Financial Services
2016 (percentage)
| Note: | Data from Accenture’s consumer study of 32,715 adult consumers of banking, insurance and investment advice services across 18 markets |
Proof Point Findings
- Automated Financial Services – Using pre-programmed rules to automate financial activities without need for human intervention
- Global Willingness – More than 70% of consumers globally willing to use entirely computer generated support for banking (71%) insurance (74%) and investments (78%), primarily taking into account speed and convenience of automated transactions
- Key Growth Drivers – Include increasing digitization of financial transactions, growing artificial intelligence adoption in financial services, and rising consumer preference for faster, easier, and more convenient financial support and services
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Accelerator |
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Market Disruption |
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Business Model and Practices Business Model |
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Sector |
Financial Services
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Source |
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Date Last Updated |
August 10, 2017
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