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Briefing
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- White-Label Voice Assistant – IBM launched Watson Assistant, white-label voice assistant that allows companies to integrate conversational interface into their products, which could help gather better customer insights, enhance customer experiences, and develop new AI-based solutions across industries
- Uses and Protects In-House Datasets – Companies will use own proprietary datasets to train Watson Assistant ahead of deployment, rather than generic public data, with information fed to Watson remaining private and secure
- Cross-Industry Applications – Can be integrated with solutions from various industries, such as automotive, hospitality, banking and finance, retail and more
- First Customers – Early deployment of new solution include Chameleon Technology’s I-VIE smart home meter, Harman’s Maserati concept car, Munich Airport’s concierge robot, and BMW’s in-car assistant
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Accelerator
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Business Model and Practices
Business Model
and Practices
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Sector
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Accommodation and Travel, Financial Services, Transportation and Logistics, Wholesale and Retail Trade
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Organization
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BMW AG, Chameleon Technology, HARMAN International, International Business Machines Corp.
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Source
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Yusuf, K., "How Watson Assistant helps you treat customers like VIPs",
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Vincent, J., "IBM’s Watson Assistant lets any company build Alexa-like voice interfaces",
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Rubin, B., "IBM offers up Watson Assistant, its answer to Amazon’s Alexa",
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AcceleratingBiz analysis
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Original Publication Date
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March 20, 2018
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