Dutch bank ING setting up analytics academy for employees to upgrade their data analytics skills as bank plans to use artificial intelligence (AI) to predict customer wants and needs

Briefing

Dutch bank ING setting up analytics academy for employees to upgrade their data analytics skills as bank plans to use artificial intelligence (AI) to predict customer wants and needs

February 7, 2019

Briefing
  • Analytics Academy – Dutch bank ING starting “analytics academy” where any staff member can learn data analytics skills
  • Smart Bank – Plans to become data-driven smart bank that can predict what customers want and need
  • 80 Data Scientists – Currently has 80 data scientists, working on artificial intelligence projects across businesses
  • Data Analytics Team – Building team of data scientists and analysts at global analytics division working on customer intelligence, pricing, risk management, operations, and innovation

Accelerator
Artificial Intelligence, Big Data and Analytics

Market Disruption
Up-to-Date, Specialized Skills

Business Model and Practices

Business Model
and Practices
Smart, Creative People

Sector
Financial Services

Function
Accounting and Finance, Customer Experience and Service

Organization
ING

Source

Original Publication Date
January 17, 2019

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