Proof Point
PwC study found most consumers expect online purchases to be delivered within three to five business days in 2018, with more willing to pay extra for same day delivery
Consumer Delivery Expectation and Willingness to Pay Additional for Personalized Shipment Schedule
2018 (percentage)
| Note: | Data from PwC’s 2018 Global Consumer Insights Survey of more than 22,000 consumers across 27 countries |
Proof Point Findings
- Delivery Expectation – Three in four respondents of PwC survey expect online purchases to be delivered in one to five business days in 2018
- Extra Delivery Fees – 40% of consumers surveyed are willing to pay additional fees to receive purchases on same day, with another 23% prepared to do so for orders to be delivered within few hours
- Key Growth Drivers – Include rapidly increasing technological advancements in logistics and delivery, growing consumer demand for faster and more efficient delivery channels, and intensifying competition in online commerce and logistics industries
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Accelerator |
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Market Disruption |
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Business Model and Practices Business Model |
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Sector |
Consumer Durables, Consumer Non-Durables, Wholesale and Retail Trade
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Source |
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Date Last Updated |
June 11, 2018
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