Retail giant Walmart expanding pickup service that allows customers to drive in store parking lot and have online orders delivered to car without needing to walk inside

Briefing

May 24, 2018

Briefing	Pickup Service – Retail giant Walmart’s pickup service enables customers to drive in store parking lot to pick up orders made online, having orders delivered straight to their car Consumer Benefits – Saves customers time and avoids impulse buying Cost – Pickup fee is free but requires orders of $30 or more Timeline – Service started in 2015 and now available in 1,200 stores nationwide, with 1,000 more to be added in 2018 Other Services – Also working with Uber to deliver groceries to homes, as well as testing delivery service where Walmart employees load home refrigerators directly with customers watching via home security cameras
Accelerator	Online Commerce
Market Disruption	Seamless Multi-Channel Experiences
Business Model and Practices Business Model and Practices	Evolved Distribution Channels
Sector	Wholesale and Retail Trade
Organization	Walmart Stores Inc.
Source	"Walmart to expand online grocery delivery coast to coast," Walmart, https://corporate.walmart.com/; Corkery, M., "Walmart puts its eggs in a time-saving basket: grocery pickup", The New York Times, http://www.nytimes.com/; Rawes, E., "Walmart’s grocery pickup is free, but how is the service?", Digital Trends, https://www.digitaltrends.com/; AcceleratingBiz analysis
Original Publication Date	March 14, 2018

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