Issues That Concern CEOs Most About Artificial Intelligence (AI) Adoption

Proof Point

CEOs in PwC survey cited AI’s disruptive impact to business and potential for bias as top issues that concern them most about AI adoption

Issues That Concern CEOs Most About Artificial Intelligence (AI) Adoption

2017 (percentage of respondents)

Note: Data based on PwC’s 2017 CEO Pulse Survey of 239 chief executives around world

Proof Point Findings

  • Artificial Intelligence – Software technologies autonomously performing tasks equal to or better than humans
  • Business and Society Disruption – 77% of CEOs in PwC survey are most concerned about artificial intelligence’s disruption of their businesses, while 67% are also concerned about AI’s impact to society
  • Biases, Transparency and Trustworthiness – 76% of business leaders also recognize AI’s potential for biases and lack of transparency as issues that concern them most, while seven in ten also concerned with AI’s risk to stakeholder trust as well as moral dilemmas
  • Governance and Control – 73% are concerned about ensuring proper governance and rules to control AI, while 64% are burdened by lack of adequate regulation
  • Key Growth Drivers – Include accelerating sophistication of AI-based applications, increasing business adoption of AI technologies to improve processes, and growing demand to leverage customer and business data to become more competitive


Market Disruption


Cross-sector, Information Technology


Date Last Updated

February 13, 2019

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