Customer Attitude Changes Due to Lyft Services

Customer Attitude Changes Due to Lyft Services
Customer Attitude Changes Due to Lyft Services

Proof Point

Eight in ten Lyft passengers preferred requesting self-driving car whenever possible, while some also mentioned that personal vehicles have become less important in 2017 because of ridesharing services

Customer Attitude Changes Due to Lyft Services

2017 (percentage)

Note: Data from Lyft’s 2018 Economic Impact survey of 30,000 passengers and 37,000 drivers in 52 major cities

Proof Point Findings

  • Lyft – U.S.-based real-time ridesharing app operating in cities across North America
  • Self-Driving Vehicle Preference – 83% of Lyft passengers expressed desire to ride self-driving vehicle whenever available, according to company
  • Personal Vehicle Ownership and Use – Half of Lyft passengers used own car less, while one in four also became less interested in owning vehicle, due to ridesharing services in 2017
  • Increased Public Transit Use – About one in five passengers also use public transit more now that they have more information about travel routes and times through Lyft's Nearby Transit feature, relying on ridesharing service for first or last mile travel
  • Key Growth Drivers – Include continuous growth of collaborative and sharing economy, increasing accessibility of on-demand services, more efficient use of underutilized assets, and cheaper cost of accessing assets than ownership


Market Disruption


Transportation and Logistics


Date Last Updated

January 7, 2019

Leave a comment