Proof Point


Insufficient work (62%) and unpredictable income (53%) identified as top challenges of on-demand economy workers, 2017 Intuit survey found

Challenges of On-Demand Economy Workers
2017 (percentage of respondents)

Note: Data based on Intuit’s survey of 6,247 U.S. on-demand economy workers, providing services in platforms Lyft, Amazon Mechanical Turk, Upwork, TaskRabbit, Wonolo, MBO Partners, OnForce, Work Market, Catalant, Field Nation, Kelly Services, and Avvo
Proof Point Findings:
  • On-Demand Economy Workers – People providing immediate service to individuals or organizations seeking temporary workers through technology-enabled marketplace platforms available on web or mobile apps
  • Insufficient Work – Six in ten surveyed by Intuit chose not enough work (62%) as top challenge of on-demand economy workers, with 31% also highlighting growing number of workers providing same service and 27% mentioning lack of job security
  • Lack of Stable Income/Benefits – Unpredictable income (53%), unfair pay (41%), and lack of benefits, such as health insurance, (21%) cited as other challenges when working in on-demand economy
  • Key Growth Drivers – Include proliferation of cloud-based freelance platforms and crowd-based apps, increasing dependence of companies on external staff, and intangible freelancing benefits, such as time and location flexibility, as well as work variety
Sector: Cross-sector

Date Last Updated: August 29, 2018

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