Business Focus Due To Disruptions

Business Focus Due To Disruptions
Business Focus Due To Disruptions

Proof Point

Three in five businesses are shifting to more customer-centric approach to keep up with disruptions in 2018, according to Vodafone

Business Focus Due To Disruptions

2018 (percentage)

Note: Data from Vodafone’s 2019 Global Trends Barometer survey of 1,733 businesses across 11 countries (China, Germany, India, Italy, Netherland, Portugal, Singapore, South Africa, Spain, U.K., U.S.), released on December 2018

Proof Point Findings

  • Customer-Centric Businesses – 61% of respondents in Vodafone survey are focusing on keeping customers happy to adopt to disruptive business transformations in 2018
  • Operating Changes – Half of businesses surveyed also mentioned looking into increasing productivity (55%), growing revenue (55%), and cutting costs (49%) to address disruptions
  • Talented Employees – 46% of companies are also prioritizing attracting talented employees that could help address disruptions to businesses
  • Key Growth Drivers – Include rapidly evolving industries and businesses, growing need to adopt emerging technologies in business processes to increase productivity and efficiency, and heightening need for workers with up-to-date, specialized skills

Market Disruption

Business Model and Practices

Business Model
and Practices




Date Last Updated

January 29, 2019

Leave a comment