Proof Point
Three in five businesses are shifting to more customer-centric approach to keep up with disruptions in 2018, according to Vodafone
Business Focus Due To Disruptions
2018 (percentage)
| Note: | Data from Vodafone’s 2019 Global Trends Barometer survey of 1,733 businesses across 11 countries (China, Germany, India, Italy, Netherland, Portugal, Singapore, South Africa, Spain, U.K., U.S.), released on December 2018 |
Proof Point Findings
- Customer-Centric Businesses – 61% of respondents in Vodafone survey are focusing on keeping customers happy to adopt to disruptive business transformations in 2018
- Operating Changes – Half of businesses surveyed also mentioned looking into increasing productivity (55%), growing revenue (55%), and cutting costs (49%) to address disruptions
- Talented Employees – 46% of companies are also prioritizing attracting talented employees that could help address disruptions to businesses
- Key Growth Drivers – Include rapidly evolving industries and businesses, growing need to adopt emerging technologies in business processes to increase productivity and efficiency, and heightening need for workers with up-to-date, specialized skills
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Market Disruption |
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Business Model and Practices Business Model |
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Sector |
Cross-sector
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Source |
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Date Last Updated |
January 29, 2019
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