Briefing

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Health services provider Cigna-HealthSpring partnering with Lyft to provide non-emergency medical transportation services to select Medicare Advantage customers

December 3, 2017

Briefing:
  • Medical Transportation Service – Heath services company Cigna-HealthSpring collaborating with ride-sharing firm Lyft to provide transportation services for select Medicare Advantage customers to and from doctors’ appointments and pharmacies in non-emergency situations
  • Selected Customers – Benefits customers who can walk and not bedridden, whose healthcare plans cover supplemental non-emergency medical transportation
  • Geographic Coverage – Include select counties in Alabama, Georgia, Maryland, North Carolina, Pennsylvania, Tennessee, Texas, and District of Columbia
  • Service Accomplishments – More than 14,500 transports have occurred since implementation in May 2017, and 92% of Cigna-HealthSpring customers using service already made Lyft their preferred transportation option as of November 30, 2017
  • Importance of Transportation Services – About 3.6 million people in U.S. miss or delay preventive medical care due to lack of access to transportation services, while government spend $2.7 billion annually on non-emergency medical transportation

Image Source: Cigna Website

Image Source: Cigna Website

Market Disruption: Access Over Ownership
Business Models and Practices: Leveraged Third-party Assets , Innovative Partnerships
Sectors: Healthcare/Health Sciences, Information Technology, Transportation and Logistics
Organizations: Cigna, Lyft

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