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Briefing
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- Medical Transportation Service – Heath services company Cigna-HealthSpring collaborating with ride-sharing firm Lyft to provide transportation services for select Medicare Advantage customers to and from doctors’ appointments and pharmacies in non-emergency situations
- Selected Customers – Benefits customers who can walk and not bedridden, whose healthcare plans cover supplemental non-emergency medical transportation
- Geographic Coverage – Include select counties in Alabama, Georgia, Maryland, North Carolina, Pennsylvania, Tennessee, Texas, and District of Columbia
- Service Accomplishments – More than 14,500 transports have occurred since implementation in May 2017, and 92% of Cigna-HealthSpring customers using service already made Lyft their preferred transportation option as of November 30, 2017
- Importance of Transportation Services – About 3.6 million people in U.S. miss or delay preventive medical care due to lack of access to transportation services, while government spend $2.7 billion annually on non-emergency medical transportation
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Accelerator
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Market Disruption
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Business Model and Practices
Business Model
and Practices
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Sector
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Healthcare/Health Sciences, Information Technology, Transportation and Logistics
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Organization
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Cigna, Lyft
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Source
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Original Publication Date
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November 30, 2017
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