Value Expected by U.S. Companies from AI Investments by 2019

Proof Point

Revenue growth, better customer experiences, improved decision making, innovative products and cost savings are benefits expected by U.S. companies to get from their AI investments, according to PwC

Value Expected by U.S. Companies from AI Investments by 2019

2018 (percentage)

Note: Data based on PwC 2019 AI Predictions survey of 1,001 AI-savvy executives in United States last December 2018

Proof Point Findings

  • Artificial Intelligence (AI) – Software technologies autonomously performing tasks equal to or better than humans
  • Top Financial Value – 48% of respondents surveyed by PwC named growing revenue and increasing profits as top value expected from AI-investments in 2019
  • Customer Experiences – Creating better customer experience expected by 46% of survey participants rank second
  • Production Decisions – Other top value expected by executives include improving decision making (40%), innovating products (39%) and saving costs (38%)
  • Key Growth Drivers – Include accelerating sophistication of AI-based applications, increasing business adoption of AI technologies to improve processes and growing demand to leverage customer and business data to become more competitive


Business Model and Practices

Business Model
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Date Last Updated

February 19, 2019

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