Activities Customers Already Conduct with Fintech Companies

Activities Customers Already Conduct with Fintech Companies

Proof Point

Financial institutions believe customers already using FinTech companies for multiple financial activities, according to PwC study

Activities Customers Already Conduct with Fintech Companies

2017 (percentage)

Note: Data from PwC’s 2017 Global Fintech Survey of 1,308 participants involved in strategy and innovation from 71 countries across six regions

Proof Point Findings

  • Fintech – Use of digital technologies and innovation to support, enable or provide alternatives to traditional banking and financial services, such as mobile wallet, contactless NFC technology, and cryptocurrency
  • Money Transfers – Payments (84%) and fund transfers (68%) transactions most incumbent financial institutions believe consumers already perform through fintech service providers
  • Account Management – Respondents believe consumers have also started managing financial transactions through fintech companies, such as personal finance, loans, savings, insurance and wealth management
  • Key Growth Drivers – Include proliferation of fintech startups offering alternatives to traditional banking services, rapid pace of technological advancements, growing adoption of digital banking technologies, and rising consumer preference for faster, easier, and more convenient digital transactions


Market Disruption


Financial Services


Date Last Updated

August 19, 2017

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