Central Bank of Brazil launched Din, continuously available chatbot that issues certificates and facilitates citizens’ access to financial information

Briefing

Central Bank of Brazil launched Din, continuously available chatbot that issues certificates and facilitates citizens' access to financial information

February 26, 2019

Briefing
  • Din – Central Bank of Brazil launched Din, virtual assistant available in "Registrato" page of Central Bank website's Portuguese version, on January 24, 2019
  • Artificial Intelligence – Uses artificial intelligence and machine learning to provide guided conversations
  • Issues Certificates – Issues certificates on-demand that attest customer has no relationship with financial institutions, which are required for scholarship eligibility and access to free legal aid
  • Information Access – Assists citizens in analyzing reports on their debts, foreign exchange operations, accounts and other relationships with financial institutions
  • Next Steps – Will evolve to include information on other issues concerning citizens and Central Bank

Accelerator
Artificial Intelligence

Sector
Financial Services

Function
Customer Experience and Service

Organization
Central Bank of Brazil

Source

Original Publication Date
January 25, 2019

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