Proof Point
More than 70% of U.S. telemedicine users across all platforms satisfied with service in 2016
U.S. Consumer Satisfaction Ratings Of Telemedicine Platforms
2016 (percentage)
| Note: | Data based on Rock Health's Digital Health Consumer Adoption report survey of 4,015 adults in U.S. |
Proof Point Findings
- Telemedicine – Remote diagnosis and treatment of patients using telecommunication technologies, such as voice call, email, text message, mobile app, and live videos
- Average Ratings – More than 70% of U.S. consumers using telemedicine through any available platform expressed satisfaction with service
- Highest Satisfaction – Live video scored highest satisfaction rate at 83%, followed by phone (78%) and email (78%)
- Key Growth Drivers – Include proliferation of telemedicine platforms, increasing home and mobile network connectivity, rapidly advancing data and health technologies, decreasing concerns in privacy and security of health information, and growing consumer preference for on-demand, remote health services
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Accelerator |
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Sector |
Healthcare/Health Sciences
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Source |
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Date Last Updated |
June 24, 2017
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