Proof Point
Approximately two-thirds of business executives in Deloitte study expect use of online collaboration platforms, work-based social media and instant messaging to increase in next three to five years
Expected Use of Communication Channels in Next Three to Five Years
March 2018 (percentage)
| Note: | Data from Deloitte’s 2018 Global Human Capital Trends Survey of 11,070 business and HR leaders over more than 30 countries in March 2018 |
Proof Point Findings
- Increased Use of Virtual Channels – Most respondents in Deloitte survey believe use of virtual communication channels to increase in next three to five years from 2018
- Top Virtual Platforms – Top platforms that respondents believe will see increased use in next three to five years include online collaboration platforms (70%), work-based social media (67%), and instant messaging (62%)
- Declining Traditional Meetings – At least three in ten survey participants believe use of more traditional channels, such as face-to-face (44%), through phone (30%) or text (30%) is likely to decrease in next three to five years
- Key Growth Drivers – Include rising preference for cloud-based collaboration tools and solutions, improving network connectivity, and growing demand for business process automation to increase productivity and efficiency
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Business Model and Practices Business Model |
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Cross-sector
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Date Last Updated |
December 25, 2018
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