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Briefing
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- Shift to Cloud UC Services – BroadSoft's global vendor survey finds more than half (51%) of businesses will adopt cloud-based Unified Communications (UC), which synchronizes communications across devices, by 2020, surpassing internal private branch exchange (PBX) solutions that connect multiple users to local and external telephone lines, as businesses increasingly shift to cloud
- Large Businesses Uptake – Medium and large enterprises are increasingly catching up to small businesses in adoption, with 45% percent of large organizations planning to implement cloud Unified Communications services by 2020
- Contact Center Cloud Adoption – Forecasts 43% of contact center seats to be cloud-based by 2020
- In-Demand Mobility – Native mobile integration is sought after feature with 89% of respondents saying it is important for mobile solutions
- Important Team Collaboration – Seventy eight percent of end-users deem team collaboration as important or very important
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Accelerator
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Sector
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Information Technology, Telecommunications
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Organization
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BroadSoft
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Source
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Original Publication Date
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February 6, 2017
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