Hotels now employ robots to deliver room service, potentially resulting in job displacement for hotel personnel in next few years

Briefing

February 28, 2017

Briefing	Service Delivery Robots – Hotels Aloft, Residence Inn, and M Social hotel in Singapore employ autonomous service delivery robots to deliver room service to guests, carrying bottled water, towels, toiletries, amenities, and packed meals Autonomous Navigation – Robot called Relay, made by Savioke from California, can navigate around rooms and people, ride elevator and call guests Increased Room Revenue – Increased revenue per available room by at least 0.5% as guests order for more room service Massive Job Displacement – Industry executives expect robots that deliver room service and clean rooms will be norm in five years, displacing many hotel jobs U.K.'s Labor Gaps – Can address potential talent shortage in country's hotel industry if stricter immigration laws are implemented following Brexit, with 70% of travel and tourism jobs in London dependent on migrants
Accelerator	Robotics
Market Disruption	Technology Unemployment
Business Model and Practices Business Model and Practices	Leveraged Third-party Assets
Sector	Accommodation and Travel
Organization	M Social Singapore, Marriott International Inc.
Source	"Hoteliers would like to employ more robots," The Economist, http://www.economist.com/; "M Social’s robot at your service," Zit Seng's Blog, https://zitseng.com/; AcceleratingBiz analysis
Original Publication Date	February 8, 2017

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