AI Strategy & Transformation
Ninety percent of companies use AI. Six percent can show what it returned.
This morning's Superhuman assembled a set of numbers that do not flatter the last eighteen months of enterprise AI spend. Ninety percent of organizations report using AI while six percent report capturing enterprise value, and Retool chief executive David Hsu told the Wall Street Journal that roughly 90% of AI spend produces no meaningful change. McKinsey's read is that conviction in AI is growing faster than attributable financial return. The cause practitioners name is unmanaged experimentation, with employees defaulting to the largest available model for tasks that never needed it.
So what
This is a measurement and routing problem before it is a technology problem, which is good news, because both are fixable inside a quarter. Three moves practitioners recommend: a per-employee usage dashboard with token caps, default routing of routine work to cheaper models, and sorting use cases into daily work, autonomous agents, and one-time strategic efforts so each carries a different bar for proof. Pick two workflows, instrument them end to end, and bring a real number to your next board conversation rather than an adoption percentage.
Confidence: Informed perspective — the adoption and value figures come from several surveys with differing methodologies.
Go deeper Wall Street Journal · VentureBeat
People & Organization
September 17: The public settled its view of AI before your rollout plan was finished
Pew surveyed more than 42,000 people across 36 countries and found 46% expect AI to reduce the number of jobs against 9% who expect it to add them. In the United States 71% expect fewer jobs and 46% say AI will shrink the middle class. Gallup and Pew separately put the share of Americans holding negative views of AI between 60% and 70%. Writing this morning, The Deep View's Jason Hiner argues the industry's real problem is a missing vision rather than the safety debate, because promises of cured diseases and universal basic income do not sound believable while large-scale automation does.
So what
Your employees and your customers arrive at every AI conversation with a negative prior, and abstract benefit claims confirm that prior rather than move it. Lead internal communication with specifics: which tasks change, who owns the change, what happens to the people doing that work today, and what you have decided not to automate. External messaging that claims AI improved the product without naming the mechanism reads as evasion to a skeptical audience. Say the concrete thing, and say the uncomfortable part yourself before someone else does.
Confidence: Informed perspective — the survey data is established, the diagnosis is one editor's argument.
Go deeper Pew Research Center · The Deep View
AI Strategy & Transformation
Mollick: the gap that matters is not the frontier, it is the overhang
Ethan Mollick argues that the argument over how fast future models should arrive distracts from how little is being done with the models already shipped. He had GPT-6 Astra rebuild the 1977 text adventure Zork as a 3D game, and produce a trailer for his forthcoming book by operating Blender, generating voices and music, then driving a video generator through his browser. None of it happened unprompted. He chose the projects, recognized where the output went wrong, and asked for a second version. He names four human advantages that determine how much you get back: deep knowledge, wide knowledge, taste, and agency.
So what
If a slowdown arrived tomorrow, the capability already in your employees' hands would still be largely unused, which makes adoption depth a better investment right now than model selection. The practical implication is that your best domain experts, not your most enthusiastic AI users, will find the applications worth having, because only they can see where an impressive output is subtly wrong. Put experts on the tools with protected time, and make their first deliverable a list of tasks the model failed at rather than a success story.
Confidence: Informed perspective — Mollick's demonstrations are self-reported and deliberately exploratory.
Go deeper One Useful Thing · Giving your AI a job interview