Information technology services company Wipro’s HOLMES artificial intelligence deployment eliminated 12,000 jobs

Briefing

Information technology services company Wipro’s HOLMES artificial intelligence deployment eliminated 12,000 jobs

May 1, 2017

Briefing

  • Automated Troubleshooting Service – IT outsourcing company Wipro Ltd. started using artificial intelligence program HOLMES (Heuristic and Ontology-based Learning Machines and Experiential Systems) to automate handling of customer calls that require troubleshooting cable and phone services in mid-2016
  • 12,000 Jobs Affected – 2017 Q4 quarterly report said HOLMES helped company reduce employee numbers by 12,000
  • Other BPO Companies – Tata Consultancy Services, Infosys Ltd. and Cognizant also using artificial intelligence to automate processes and replace human labor

Accelerator

Market Disruption

Business Model and Practices

Business Model
and Practices

Sector

Information Technology

Organization

Wipro Ltd.

Source

Original Publication Date

April 27, 2017

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